Although the web hosting service provided by the different companies seems identical, every provider has a customized platform with its own tweaks and different ways to do certain procedures. This is the reason why, an in-depth knowledge base will be astonishingly helpful both for persons with little or no previous experience and for technically savvy users who will eventually learn how particular operations are carried out, but will waste valuable time in the meantime. The aim of such a knowledge base is to make the service fast and simple to use, sparing users lots of time and efforts. The end result is more satisfied clients, since they can easily find the information they’re seeking, and a lot less work for the help desk staff, because typically the vast majority of the enquiries and problems that customers have got are already listed in the knowledge base. If the articles themselves are written well and cover more topics, you’ll be able to find out more not only about your own account, but also about the web hosting service as a whole.
Extensive Online Documentation in Hosting
If you’ve ordered your very first hosting plan from our company or have transferred your website over to us, you’ll grow familiar with our platform and our in-house created Hepsia hosting Control Panel before you know it thanks to the fact that we have prepared a thorough web-based knowledge base where you can find all the info that you will ever need – both general info in regard to the service as a whole and more specific info about the separate functions that you can make use of and the complications that you might come across. The articles themselves are available in two places. The complete article list is accessible through the Control Panel’s Help section. You can access articles that are dedicated to the different features in each and every Control Panel section too. You can get to know how to accomplish de facto everything, from creating an .htaccess configuration file to managing a mailing list, and all the articles include step-by-step guidelines, so you’ll never get lost on account of an unclear text. Needless to say, if you encounter a more specific problem and you are unable to find an adequate solution in our knowledge base, you can contact our support team 24x7x365.
Extensive Online Documentation in Semi-dedicated Hosting
Our company’s semi-dedicated servers come bundled with an elaborate article library where you can find any info that you might need about our web hosting services or about the Hepsia Control Panel that we are using. We’ve created it based on the feedback that we have assembled from our customers over the years and, as a consequence, our articles touch on specific issues that you could face and include the easiest way to solve them, for example getting a 500 Internal Server Error message or being unable to send email messages from your PC even though you have the right SMTP settings. The articles are available in each and every Control Panel section and you can examine them whenever you want. They can help you expand your knowledge not only about our services, but also about the web hosting service in general, as they include detailed guidelines and general information such as what cron jobs or file permissions are.