There are a handful of ways to touch base with the web hosting company whose services you’re using, but the one that you will invariably find no matter which company you opt for is a ticketing system. This is the least complicated correspondence channel for different reasons. In the event that no customer service team representative is free at the moment and they’re all engaged, a telephone call may not be answered, but a ticket will always hit home. Besides, you can copy/paste extensive bits of info without needing to worry about typographical mistakes, and in case a particular problem needs more time to be resolved or a number of replies have to be exchanged, all the info will be in one location, so either party can always see the steps taken by the other one. The negative aspect of using tickets to get in touch with your web hosting company is that they’re typically separate from the web hosting platform, which goes to say that if you need to supply information or to adhere to instructions, you will have to use at least 2 different interfaces and this number might rise if you would like to manage a couple of domain names. On top of that, a lot of web hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst awaiting a reply.
Integrated Ticketing System in Hosting
With a hosting from us, you won’t ever have to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket while you are browsing through your files or modifying various account settings. The ticketing system is being monitored 24x7x365 by our client care team representatives and the response time is no more than 60 minutes, but it seldom takes more than 20 minutes to get help. In contrast with other web hosting providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you want and request information with regard to any billing or technical problem. Also, you can read a collection of informative articles, which will help you solve the most commonly confronted problems on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we are using is integrated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated hosting packages, which means that you will not need an additional support platform to touch base with our help desk support team – you can do that on the spot in the event that you face a predicament. Submitting a new ticket takes a few clicks and tracking down an older one is equally simple. With our smart search box, you can quickly track down any ticket that you’ve already opened. You can submit a ticket at any given moment in time since our support staff members are at your disposal 24 hours a day and respond in less than 1 hour, although it rarely takes this much to obtain a response. With the Hepsia Control Panel, you’ll have everything in one single place and you can just forget about having to go through two or more platforms to resolve a simple problem.