Despite the fact that this is not the most importantfactor to identify a trustworthy hosting company from a bad one and a reseller from a real provider, having the option to call and consult with a live person is an indicator that you are not dealing with a one-person firm and that you'll be able to get in touch with someone whenever you're looking for support. The telephone support for hosting services may vary from general to professional, so the issues which can be resolved with a call vary based on the supplier. In the general case, these matters are more basic and feature billing or 1st level technical issues as more difficult matters generally need a support ticket where both you and the administrators can track what is going on with a given issue. Nonetheless, having the option to call your supplier can save you lots of time and efforts for the numerous tiny problems that will eventually appear at the time you manage your web hosting account.
Phone Support in Hosting
We know that having the option to consult with a live consultant is rather important, that's why we have 3 support lines worldwide (UK, USA and Australia) and you can reach us over the phone for fourteen hours every day. If you consider getting one of our Linux hosting packages, for instance, you will be able to give us a call and find more about our services before placing your order in order to make sure that we do cover all system requirements for your websites. After your order, you'll be able to contact us about any sales or billing issues you may experience, or get any type of general or basic tech info that you need. We've tried to find the optimal balance between telephone and ticket support, so for strictly technical matters you will have to use the ticketing system, which will make it easier to follow the communication along with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
We offer live telephone support 14 hrs per day as part of the support services for each and every semi-dedicated server package that we provide. Since some issues are more difficult and time-consuming, you will need to open a support ticket in case you experience such an issue, still for any general, billing or minor technical issues you can always phone us and we'll assist you without delay to save you the time you will need to spend on opening a ticket. Even if you do not have an account yet, you're able to find out whether you can host your internet sites on our advanced cloud platform or you are able to receive any other general info about our semi-dedicated solutions. We have local numbers in the USA, the UK and Australia plus an international number, so you'll be able to call the one that is closer to your location.