The presence of the customer and technical support that a hosting company provides can tell you a lot about the services which they supply too. In case you can use only emails and tickets, you have almost certainly discovered some reseller and not the actual web hosting provider. If this is the case, you will have to wait for several days in order to have an issue resolved since the reseller may not be checking their communication on a regular basis or they may need to get in touch with the actual hosting company for further assistance. If the supplier provides you with various options for communication with fast response time that are available anytime, they are almost certainly the top provider, not only a reseller. Which means that you will take advantage of well-timed assistance and quality support because they'll have direct access to the servers where your account is. No matter what the issue - technical or sales, it is generally much better to be able to communicate with your web hosting company directly by using your favourite way of communication.
24/7 Customer Support in Hosting
Our Linux hosting packages come with 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring for our website hosting services well before you make a purchase or you are an existing customer and you have any kind of question or some problem, you are able to contact us any time, including weekends and holidays. We have multiple channels to contact us - several telephone lines around the world for your convenience and live chat support for pre-sales, billing and general questions; email messages and support tickets for more complex matters or any troubles that need additional time to research and resolve. Unlike a number of other website hosting service providers, our trouble tickets have a warranted maximum reply time of only 1 hour, so no matter what your problem is, it will be resolved timely and you will not waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how important it is to receive timely support, especially if your site is not working effectively for whatever reason. Our Linux semi-dedicated hosting packages come with 24/7 customer and tech support, consequently in case something happens, you will be able to use several methods to get in touch with us - telephone line with multiple local numbers around the world, live chat, email messages and tickets. The first two choices are for billing, pre-sales and general issues, which means that if you do not have an account yet, for instance, you're able to find extra details about our services, or we will assist you with less demanding technical problems. The second two options are for solely technical issues or anything which is more time-consuming due to the fact that it's quicker to follow the dialogue between you and our tech support team. The guaranteed max answer time for them is merely 1 hour, the regular one - 15-20 min, so you won't have to wait for an entire day in order to receive assistance as you may have to do when using the services of other service providers.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour max response time guarantee, you will benefit from timely support when you obtain a dedicated server through our company. Our customer and technical support crews are accessible 24/7/365, which means that every time you open a support ticket from your billing account or you send an email message regarding any problem with your server or the pre-installed software on it at any time of the day, you will get a reply within the hour, even during holidays. Our ticketing system is the perfect option in case the issue in question needs a longer period of time to be solved or in case it has to be forwarded to our administrators, as it is easier to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you are able to give us a call or talk to a live agent using our chat service. If you include the Managed Services upgrade to the server plan, our admins will also assist you with third-party software set up and troubleshooting and just like the basic support, this service is available 24/7 as well.